Avanamd Healthcare (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share through our website. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us regarding our healthcare support services.
By using our website, you acknowledge this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you contact us through website forms, email, or other communication channels, we may collect:
- Name
- Email address
- Phone number
- Company or organization name
- Information included in your inquiry or message
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and time spent on the website
- Referring website or general usage information
Business and Service Information
If you inquire about or engage our services, we may collect business contact details and information necessary to discuss, provide, or manage the requested services.
Please do not submit patient medical records or other sensitive health information through general website forms unless an appropriate secure channel and authorization have been established.
2. How We Use Your Information
We may use collected information to:
- Respond to inquiries and requests.
- Provide information about our services.
- Communicate with prospective and existing clients.
- Manage business relationships and service arrangements.
- Maintain, operate, and improve our website.
- Monitor website security and prevent misuse.
- Comply with applicable legal obligations.
- Send service-related communications and, where permitted, relevant business updates.
We will use personal information only for appropriate purposes and in accordance with applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve user experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If we use analytics, advertising, or other third-party tracking technologies, their use will be subject to applicable legal requirements and any necessary consent.
4. Sharing of Information
We do not sell personal information to third parties.
We may share information in the following circumstances:
- Service Providers: With vendors who help operate our website, hosting, communications, or business systems.
- Business Operations: With authorized personnel who need the information to respond to inquiries or provide agreed services.
- Legal Requirements: When disclosure is required by law, a court order, or a lawful regulatory request.
- Security and Legal Protection: When reasonably necessary to protect our rights, users, systems, or business from fraud, security threats, or unlawful activity.
- With Your Consent: When you authorize a particular disclosure.
Where appropriate, we expect service providers handling personal information on our behalf to apply suitable confidentiality and security safeguards.
5. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
6. Healthcare Information and Confidentiality
Avanamd Healthcare provides information about services such as medical billing, medical transcription, accounts receivable management, and revenue cycle management.
If an engagement involves patient information, medical records, or other regulated healthcare data, the parties must establish appropriate authorization, contractual arrangements, access controls, and security measures before such information is processed.
We do not claim that any particular healthcare privacy certification or regulatory compliance status applies unless expressly confirmed in the relevant service documentation.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain relevant business records, resolve disputes, and meet applicable legal requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing relies on consent.
- Object to or restrict certain processing activities where applicable.
- Raise a complaint with the appropriate privacy or data protection authority.
To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing your request.
9. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We do not control their privacy practices and are not responsible for how they collect or use information.
We encourage you to review the privacy policies of third-party websites before providing personal information.
10. Children’s Privacy
Our website is intended for business and professional audiences and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
11. International Data Transfers
Depending on the services and technologies used, information may be processed or stored in locations outside your country of residence.
Where international transfers are subject to legal requirements, we will take steps required by applicable law to support appropriate protection of the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, or legal obligations.
Updates will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us using our official business contact details.